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Fitbit One (and Alta) problems syncing

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‎03-17-2017 07:40

‎03-17-2017 07:40

I keep having problems syncing my Fitbit One and occasionally my Alta. I have followed all the steps suggested by Fitbit but to no avail. My one synced briefly yesterday and started having a problem again last night and this morning. I have had both and there was no problem until these past week. It's very frustrating!

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‎03-17-2017 14:02 - edited ‎03-17-2017 14:03

‎03-17-2017 14:02 - edited ‎03-17-2017 14:03

Welcome to the forums!

 

For the computer is the dongle plugged in to a USB port?

dongle.png

 

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Let us know!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎03-19-2017 10:49 - edited ‎03-19-2017 10:50

‎03-19-2017 10:49 - edited ‎03-19-2017 10:50

@rmhilal I hope you're doing well! Are you still experiencing this issue? 

 

I recommend trying these syncing troubleshooting steps for iOS devices. If you already did some of those steps, please do them again in the order posted there.

 

Also, when you try to sync your Alta, make sure you have the One far away from your mobile device. You should do that to prevent the syncing signal to get blocked.

 

Feel free to follow @WendyB's excellent tips as well!

 

Try that out and let me know how it goes! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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