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Fitbit One did not sinc for 3 days.

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‎03-19-2016 08:41

‎03-19-2016 08:41

I need help with my Fitbit One. On Tuesday, 3/15/16 my tracker stopped sincing with my iPad app. When logging in, it kept saying "looking" and never did sinc up. By Friday 3/18/16, I called customer support and got help restarting my One. My question is, where did my info go? My dashboard says I did nothing for three days when my tracker was clearly working fine. I thought my steps where saved in the "cloud"' however, nothing shows up. I'm disappointed to say the least, I walked almost 40,000 steps that I'm not getting credit for. Any suggestions? Thanks, Katy.
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‎03-19-2016 16:34

‎03-19-2016 16:34

Hi @KatyMorgan. Your data does not reside in the 'cloud' but rather on your Fitbit One, which has on-board memory sufficent to retain your data minute-by-minute for a full 7 days; and daily total for the 23 days prior. If the data does not show on your dashboard, it's because your One has not sync'd to your account or the last successful sync is stale. Please refer to I can't sync my tracker to troubleshoot sync'ing to your iPad and hopefully of these tips will do the trick. And no, don't worry - syncing issues are usually resolved pretty quickly. Hope this helps. Please let us know how it goes.

TW

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‎03-20-2016 18:45

‎03-20-2016 18:45

I don't know the answer to your question, but my Fit bit one did the same thing this week! Do you think that it "unsynced" due to an IOS update on our phones. I will be calling customer support tomorrow to restart my Fit bit one. (It is saying the same thing--"Looking")
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‎03-21-2016 04:39

In response to Deedee90c

‎03-21-2016 04:39

Hi @Deedee90c. Here are the instructions to restart your One.

 

http://help.fitbit.com/articles/en_US/Help_article/How-do-I-restart-my-tracker/?q=restart&l=en_US&fs...

 

TW

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‎03-21-2016 04:44

In response to TandemWalker

‎03-21-2016 04:44

Hi again @Deedee90c. I am running the latest update to IOS and don't have an issue. Even if your One unsynced, signing-off your account and closing the app; and opening the app again and signing back on to your account should automatically restore the sync functioality with your One. If not, I would try deleting the Fitbit app and downloading and installing the latest version. In only takes a few seconds to do so, so there's no harm in trying.Smiley Wink

 

Hope this helps. Cheers!

TW

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‎03-22-2016 08:11

‎03-22-2016 08:11

Thanks.......it worked. I have been having the "looking.....but no syncing" issue also.
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