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Fitbit One displayed data & synced to iOS devices, then the One removed data/steps/miles! What’s up?

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‎12-13-2017 12:52

‎12-13-2017 12:52

My Fitbit One displayed data & synced to iOS devices as normal yesterday, then the One removed data/steps/miles and this was reflected on IPhone & iPad as well. It erased about 2 miles! What’s up?

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‎12-16-2017 09:08

‎12-16-2017 09:08

@TinaMarieW Thanks for participating in our Fitbit Community! Seems odd that your Fitbit One lost data that was actually tracked. I would like to follow up on this. Please try restarting your One as advised in Marre's post. After restarting your tracker, sync it one more time and check out if the issue gets fixed.

 

Also, I would like to know if this issue happened after that day or not.

 

Looking forward to your response my friend! Smiley Happy

JuanJo | Community Moderator

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