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Fitbit One not syncing and not logging steps. How to manuall log?

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‎04-03-2016 06:19

‎04-03-2016 06:19

My Fitbit One has stopped logging steps and will not sync to iOS devices. It's been an issues for almost two weeks. Noticed after charging. I charged when low battery indicated but did not allow it to drain. I have tried rebooting. I will try to let it drain then recharge for a "warm reboot" as suggested on other entry.
Is there a way to manually log steps?
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‎04-06-2016 04:36

‎04-06-2016 04:36

Hello @Atho and welcome aboard to our community. Its a shame that your One is not logging steps. I wonder if you are still able to see the steps on the screen of your tracker? If you do, then It might be just a syncing issue. You can find additional, for this by going to this post: https://community.fitbit.com/t5/iOS-App/Syncing-troubleshoot-for-iOS-devices/m-p/1271070

 

If is not working please contact customer support for additional help. I'm sure they will be happy to assist you.

 

Hope this helps and see ya around.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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