help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit One stopped syncing with Android app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-31-2018 03:41

‎01-31-2018 03:41

It used to work fine but with the last few versions of the Android app a sync always results in a "sync error". At home it is still syncing, but away from home, when using the app, it simply does not work. I checked the help article and Bluetooth is switched on (duh), the "always connected" option is switched off and the app has access to my location.

 

Please help.

Best Answer
0 Votes
2 REPLIES 2

‎02-02-2018 10:02

‎02-02-2018 10:02

Some days I just need to do a restart to get it to sync

 

http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎02-02-2018 21:55

In response to WendyB

‎02-02-2018 21:55

Yes that is what I did (reset)  and my Fitbit One immediately starting syncing....   Thanks for the help!

Michelle P
Best Answer