Fitbit One stopped syncing

[Roregio2004]

All of the sudden, this morning my fitbit one stopped syncing, despite the fact that continues to track my data.
I tried to delete the fitbit ipad/iphone app and install them again, turned off and on the bluetooh, removed the device from the app, but none of that strategies worked.
Please help!

[elesig142]

Mine stopped syncing this afternoon.  I thought it was just my computer.  Can't wait to see if there is a fix for this.  I tried everything, or at least I think I did!

[ColDave]

Mine stopped syncing this afternoon around 4PEDT. What could cause such widespread failure? It's not apired with the iPhone any more.

[Tamaraz]

I also cannot sync, and have deleted and reloaded the app, turned Bluetooth on and off, charged the Fitbit, and restarted phone. Nothing works.

[Dust22032]

Same problem; will not sync either wirelessly or plugged into the computer.  Tried all the suggestions without resolution.  Is it related to the latest software upgrade?

[Dust22032]

Suddenly, it is now syncing.  Weird.

[BettyLickman]

I did not wash my Fitbit, as I have seen some indicate....but, in a normal day we do much with water. My husband shined a flashlight into the front of my one when it stopped syncing and saw moisture. Rice overnight and works fine now.....might want to try it, if nothing else is working

[Bwgirl0618]

Mine isn't synching either. 

[Ellenc5]

My fitbit one has not charged since Sunday. It is not working on my phone app or my computer. Is there a way to fix this? I have tried deleting the app and shutting off bluetooth and then turning it back on.

[BettyLickman]

**UPDATE** it may not come as a surprise, my phone again cannot find my Fitbit to sync....48 hours seems to be the new normal for working time on the Fitbit one😶 Very frustrating!!!!!! No moisture within this time,?

[Tamaraz]

I finally contacted Customer Service, and they were very gracious. They are replacing my Fitbit at no cost.

[BettyLickman]

After charging, it syncs again but it is now a battery issue as well....won't sync because battery is low....battery runs out in under 24 hours, when it use to last 2 weeks. I enjoy using this product....when it works. Having to load, reload, delete, reinstall, turn off on off, hold for 10-12-15 seconds plug in hold unplug hold....charge, run completely dead charge.....all this every 24 hours, not cool, not fun, not enjoyable and not worth the hassle. They really need to find a real....lasting solution to the issue instead of the famous "have you tried turning it off and back on again" line😤

[billjac2]

Hi my Fitbit has not synced since Sunday any suggestions I have tried everything suggested.

[SoCalMama]

Wth my 1 stopped syncing as well. Why is there no Fitbit rep assisting with this??

[bonvino]

My fitbit one stopped syncing with my iPhone 6 and macbook air as of 9/1/16 at 10:04 PM CST.  Tried every turn on, turn off, reset, reload that I can find and now have tried removing the device from the app.  No surprise that the app can't find a device now.  Never had an issue with the device.  Very frustrated.  Please Help!!

[bonvino]

Now it is working again!  Followed advice I saw in one of the posts - plugged the One into the charger and held the button down for 10-12 seconds.  Removed the One from the charger and held button.  It all works now, and I was able to add the device to my iPhone.  I had tried this before, but the second time is a charm.  Maybe I didn't hold the button long enough the first time...

[Ellenc5]

I restarted my fitbit one and it finally synced. Tried before but didn't work. It worked today.