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Fitbit One stopped working

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‎08-08-2016 15:08

‎08-08-2016 15:08

My Fitbit just has black screen. I have not had any messages that battery needs to charge. Was working this morning. Will try to charge. Any ideas welcome!
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3 REPLIES 3

‎08-09-2016 00:04

‎08-09-2016 00:04

After you have given it a chance to charge, if it's still not working then try restarting it using this procedure:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

Give it a few tries as it's known to not always work first time.

Best Answer

‎08-13-2016 12:09

In response to SteveH

‎08-13-2016 12:09

Well after chatting with Help from Fitbit, my unit was not responding to all methods to re-start. My replacement unit arrived today. Now to just get it up and running! Thank you all!T-Mobile. America's First Nationwide 4G Network.
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‎09-06-2016 15:39

In response to SueSyde

‎09-06-2016 15:39

@SueSyde Welcome to the Fitbit Community! I'm very glad to hear that you are back on track and enjoying your new Fitbit One! The restart was definitely the correct troubleshoot to do in this case. Thank you so much @SteveH.

 

Also, take a look at the Discussions Board as you will find a lot of interesting things there. Feel free to post on any thread you want!

 

See you around. Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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