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Fitbit One won't pair

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‎07-27-2022 17:19 - last edited on ‎02-12-2023 07:57 by Fitbit Moderator

‎07-27-2022 17:19 - last edited on ‎02-12-2023 07:57 by Fitbit Moderator

I haven't used my Fitbit for years (maybe 6). My child wanted to use it. I plugged it it - it looked like it was charged. I took it out of the plug and it went blank. I tried to charge it again - nothing. I put it into bit to get it synced with my computer (windows 10). It kepts aying "no internet" - which is not true - the internet was on.

 

I charge the Fitbit agin - and once again - when I took it out of the charger - it went black.

 

Is it totally dead? 

 

K

 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎07-27-2022 18:07

‎07-27-2022 18:07

Hi @kefuser  the One was retired ages ago and with a dead battery for so many years, it probably has died. These legacy devices aren't receiving any firmware updates to keep them current. 

Stepping in the U.S.A. since September 2013. Android 14

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‎07-28-2022 07:08

In response to Odyssey13

‎07-28-2022 07:08

Thank you for the response...

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‎07-31-2022 02:05 - edited ‎07-31-2022 02:06

‎07-31-2022 02:05 - edited ‎07-31-2022 02:06

I have a fitbit one. Have used it solidly for 8 years and this week just went blank and seems totally dead. Its def not the battery as this happened after it was fully charged. Its had a good and long life but I am upset as its no longer available. 

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