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Fitbit One won't sync, and now I can't log in

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‎04-07-2016 10:01

‎04-07-2016 10:01

My Fitbit One has been working fine. It is synced to both IPad 9.3 and IPhone 6 9.3. I am traveling in England and have not yet upgraded either device to 9.3.1. Yesterday the Fitbit stopped syncing to both devices. After trying all of their tricks I tried to log out and log back in on my IPad. I can't, it no longer recognizes my password and when I tried to say I forgot my password it gave me the dreaded 403 Prohibited error. On my IPhone I deleted the Fitbit and tried to reinstall it, same thing, 403 error. Help.
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Accepted Solutions

‎04-09-2016 13:17

In response to Rich_Laue

‎04-09-2016 13:17

Thank you for your help. I have solved my problem. I was traveling in England. My Fitbit worked the whole time I was in London. Then I traveled to Bath and the Fitbit stopped syncing sometime on the way there, and didn't work again until this afternoon when I got back to New York. I don't think Fitbit's servers extend Northwest much past London.

It would have been nice to know that!

Anyway, I am all set now.

Thank you,

Karen

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4 REPLIES 4

‎04-08-2016 05:45

‎04-08-2016 05:45

Awesome troubleshooting @KarenNS

 

If not already done feel free restarting the phone & the tracker:

 

Restart the tracker

 

URL: Click / Tap to open the Fitbit Help Article 'How do I restart the tracker?'

Hope it helps

 

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‎04-08-2016 06:35

In response to SunsetRunner

‎04-08-2016 06:35

Thank you for replying but I have already tried these things multiple times. Since I am having trouble with the Fitbit syncing with both my IPhone and my iPad, I do not think the problem is with my devices, I think it is on the Fitbit end. I can get at the web version of my Dashboard, but mostly all it shows is that my Fitbit last synced several days ago and in most of the panels there are little circles going round and round. Fitbit support asked for a picture of this which I sent them. I am very unhappy.
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‎04-08-2016 07:39

In response to KarenNS

‎04-08-2016 07:39

Since your using the web to post this, your logged into Fitbit. 

My suggestion you could go to Fitbit.com log out, then use the forget password option from there. but do it from a different browseror device.  This way you won't loose access

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‎04-09-2016 13:17

In response to Rich_Laue

‎04-09-2016 13:17

Thank you for your help. I have solved my problem. I was traveling in England. My Fitbit worked the whole time I was in London. Then I traveled to Bath and the Fitbit stopped syncing sometime on the way there, and didn't work again until this afternoon when I got back to New York. I don't think Fitbit's servers extend Northwest much past London.

It would have been nice to know that!

Anyway, I am all set now.

Thank you,

Karen
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