help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit is counting grossly over counting steps.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-14-2018 10:38

‎05-14-2018 10:38

 When I synced my fit bit for the last time last night, it said I had about 19,000 steps which was accurate. When I go up this morning it said I had 36,476 steps yesterday. And this morning after only walking about 1000 steps it says I have about 45,000 steps. I have tried doing a hard reset by holding button down for 1 minute, but that doesn't help.

Best Answer
0 Votes
1 REPLY 1

‎05-15-2018 06:50

‎05-15-2018 06:50

Is the Fitbit near a vibration source like a fan, dehumidifier, or even a computer CPU? It can see the vibration as steps and add false steps.


You can enter a driving record to get rid of them

https://help.fitbit.com/articles/en_US/Help_article/Can-I-delete-data

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer
0 Votes