Fitbit not connecting to web on line.

[cwhornbec]

My Fitbit One is getting no connection to the webb on my computer.  Works fine on my phone.  This is a Fitbit problem.  I know a Fitbit One is not what this company cares about, but fix the problem. Those of us that have been here since the beginning  deserve more.

[Accountant136]

I have the exact same problem. I am a network engineer with 10+ years of experience. This is a Fitbit issue with the One not connecting to their software. The message is that there is no internet connection, which is not true. The problem occurs only on the computer, not on the phone. The computer and phone are on the exact same network. Fitbit nees to fix this!

[SunsetRunner]

No internet connection for my ONE or my wife's ZIP...  what's going on?

[17007]

Same problem here.  I'm a first time user on the community forum.  Does anyone with Fitbit actually monitor this forum?? 

[SunsetRunner]

Not too sure... seems this problem has been around for a while and I
don't see any solutions being posted.
--
*Ray Gallagher
*Image result for genealogy quotes and sayings

[BbalanceD]

I too am experiencing a problem 

Network Error

No Internet connection found. Please check your network connection.

I reset my Fitbit One tried a different USB and checked that other wireless connections were functioning.

This is a Fitbit issue re synching on my Windows computer. BTW I am using Windows 7.

[Whatzup]

I am having the same problem with "No Internet Connection" on my Fitbit One and have read others with the same problem asking the same questions.  Does anyone have an answer yet?

[cwhornbec]

I tried thiis and it did not work.  I am still getting no internet connection.  

[Frustr8ted]

Just wanted to add my voice to the crowd.Verry frustrated that it's not syncing, and customer service is not responding.

Pull up your tights and light your torches, it's time to storm the castle!

[allsotall]

not working for me either...

didn't there used to be a sync button on the dashboard? - mine is missing

[drau]

I just sent an email to the Fitbit support team.  Let see if they respond.

[Lesley4774]

Also have same problem with my One: 'No internet connection'.

Been working fine for the last 11 months and nothing has changed with my IT.

Come on Fitbit, please get this sorted - we're all on the clock before our data disappears.

Currently this is just an expensive lump of plastic which is no longer of any use to me.

[jmv8494]

I haven't been able to sync on my Windows phone or my computer since the July 20, 2016. My Zip One is tracking my data though.
I'm sending this using my Windows phone but it took me three times before I was able to reply to a thread. It's all VERY frustrating!!
My daughter in law's One is syncing to her iPhone but she hasn't tried syncing to her computer.
I was going to get a battery for my old Zip and try that but that doesn't fix anything. Guess I won't be buying that Aria scale now!

[Lesley4774]

Sorry, this might be obvious - but if I can (and just did) send my first Post live, then that just confirms I have an internet connection.

If anyone from Fitbit reads these posts then please help!!

I'm told that as this item is 'no longer fit for purpose' it contravenes Consumer Law, therefore we should be entitled to a refund from Fitbit.

[cwhornbec]

I called the help line after taking my fit bit off line and re-entering it.  No good.  The person on the phone had nothing to say.  Fitbit is completely failing on helping their customers and I have been using a fitbit for at least seven years.  I can sync through my phone, but it showed my step number yesterday, but nothing on the graph.  Fitbit quit trying to sell you expensive watches and help your loyal customers.

[pattybeagles]

After calling FitBit and talking to tech support (who would not take responsibility for the problem)....I had to delete the app from my computer, then reinstall.   I also clicked to add a new fitbit.  The app ran a new update for my firmware (I am guessing the dongle).....and everything is finally currently working.  Even though I  added a "new fitbit" all data was saved.

Hope this helps some of you......

[drwillis]

Have been experiencing this for the past few days.  I, too, removed the software from my pc and downloaded again today. Didn't have to do anything else but enter my password. It immediately worked--synced the missing few days from this past week.

I had previously downloaded "the latest" update, which didn't work. (Interesting I could download this update using Fitbit Connect without that internet connection!)

What I noticed is the newly downloaded software must be newer than the update. The window that opens looks different and while syncing, it looks and behaves differently. All my data still there. Worth a try if you haven't. Find the updated pc software at:   https://www.fitbit.com/setup?platform=win

[Lankan]

I too am in exactly the same position; running Windows 7 64 bit, USB Dongle v1.1 & Fitbit Connect 1.0.3.5512, which is stated as the most up to date version when I check for updates via the Troubleshooting option.

Queston is if Fitbit can check for updates, how is it that when one tries to synch it states that there is "no internet connection"!

[ianpetty]

Hi Everyone,



I uninstalled all fitbit software from my PC today and then downloaded the
Fitbit App for W10.



Everything is now working normally although I no longer have the Fitbit
Connect software running.



Best Regards

Ian Petty



UK Mobile: +44 7526 200438

UK Home: +44 1296 394612

Email: i.petty@btopenworld.com

Skype: ianpetty16

Linkedin: ianpetty

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[drau]

I just uninstalled and reinstalled the Windows software.  Working fine now.

https://www.microsoft.com/en-us/store/p/fitbit/9wzdncrfj1xx

[drwillis]

Try uninstalling your existing Fitbit Connect software and download again. Find it at:              https://www.fitbit.com/setup   (use the windows pc version)

I am also using windows 7 and this worked for me. It is Fitbit Connect version 2.0.1.6742