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07-22-2016 17:42
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07-22-2016 17:42
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My Fitbit One is getting no connection to the webb on my computer. Works fine on my phone. This is a Fitbit problem. I know a Fitbit One is not what this company cares about, but fix the problem. Those of us that have been here since the beginning deserve more.
07-26-2016 17:12
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07-26-2016 17:12
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Sorry for the trouble, everyone! We recognize that syncing and setup were not completing successfully over the past few days for customers using older versions of Fitbit Connect. You should now be able to sync normally.
If you're still having difficulty syncing, please check the troubleshooting tips in this help article.

07-26-2016 20:18
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07-26-2016 20:18
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Just logged on to my WinXP computer and, lo and behold, I saw that my Fitbit One synced 3 min. ago. Yes!

07-26-2016 20:20
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07-26-2016 20:20
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Yeah, both of mine now work. We didn't have to unistall/re-install anything they both just work again now. Thanks.

07-26-2016 20:35
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07-26-2016 20:35
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I'm happy to have my Fitbit Connect working again tonight. I'm not particularly happy with the response time from Fitbit, and I'm definitely not happy with the personal reply I received this morning, but to have everything working again feels so good that it is less annoying. lol

07-26-2016 20:45
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07-26-2016 20:45
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I thought I was the only one having this problem.
I can't see my steps on my iPhone or on my Macbook. However the count is there on the Fitbit.
Also -- why when you go to the dashboard online can you no longer see your steps? Where is that figure hidden? It's doing my head in.

07-26-2016 22:26
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07-26-2016 22:26
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Hallelujah! PC USB port dongle and syncing working! All activity data updated. Thanks Fitbit community for your input & feedback. Agree communications from Fitbit Company inadequate.

07-27-2016 08:22 - edited 07-27-2016 08:26
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07-27-2016 08:22 - edited 07-27-2016 08:26
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Mine was up and running again yesterday but today the manual sync has stopped working again.
Luckily the automatic syncing is still working but I like to use the manual too!
I have of course tried the restart of the Fitbit One & the removal & reinstall of Fitbit Connect, maybe not all the glitches have been resolved

07-27-2016 10:02
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07-27-2016 10:02
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Extremely glad, but can't help think of the unnecessary trouble I nearly went to in updating to Win8.1 as instructed.

07-27-2016 22:00 - edited 07-27-2016 22:02
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07-27-2016 22:00 - edited 07-27-2016 22:02
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The problem has reemerged after only one day! "No internet connection" again with dongle so no syncing.
Fitbit what is going on? Your customers need advice. Should we throw our devices away?
Today, I received a message about "no software" for the USB device. I.e., Fitbit the dongle.
What Windows system do we need to now use our Fitbit hardware?

07-27-2016 22:13
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07-27-2016 22:13
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also a device software issue. I.e., the USB/ dongle.
Re: "Mine was up and running again yesterday but today the manual sync has
stopped working again.
Luckily the automatic syncing is still working but I like to use the manual
too!
I have of course tried the restart of the Fitbit One & the removal &
reinstall of Fitbit Connect, maybe not all the glitches have been resolved."

07-27-2016 22:16
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07-27-2016 22:16
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also a device software issue. I.e., the USB/ dongle.
Re: "Just logged onto my Windows XP pc in order to follow the instructions
sent by the Fitbit Helpline, to find all my data downloaded automatically.
Extremely glad, but can't help think of the unnecessary trouble I nearly
went to in updating to Win 8.1 as instructed".

07-27-2016 22:17
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07-27-2016 22:17
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AGAIN
Carol Arquette
Briarcliff Border Collies
* //o o\\*
*(/(_•_)\)*

07-27-2016 22:44
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07-27-2016 22:44
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with USB dongle and managed manual sync are many attempts.
I always use USB dongle/ manual sync. Who knows what will happen next time?
How do you access automatic sync. generally? I don't use other devices only
PC.
I'm planning to upgrade to Windows 10 over the next 12-24 hours. How is that
going to impact my current Fitbit One "Hit & Miss" situation?

07-27-2016 23:15
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07-27-2016 23:15
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to "fix" something only to have another issue later on. Problems persist
every 2—3 months. I will NEVER recommend Fitbit to ANYONE.
Carol Arquette
Briarcliff Border Collies
* //o o\\*
*(/(_•_)\)*

07-28-2016 03:42
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07-28-2016 03:42
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I.e., early adopters who haven't lost their Fitbit like many of those I
know.
Those who I know have abandoned "Fitbit" & use other tools to manage their
activity.

07-28-2016 04:01
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07-28-2016 04:01
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way it'll sync. Not through the iPhone app, not through just being near the
laptop.
It's insane. And frustrating. No challenges for me, because it's not
registering online. And that's annoying because I like doing the
challenges.


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