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Fitbit one counting phantom steps

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‎03-27-2018 07:10

‎03-27-2018 07:10

Hi!

My one counted 14K steps overnight and I wasn't wearing the device. Is there a way to prevent this from happening and to adjust steps? I have never had this happen so I am not sure what's going on.

Thank you in advance!

 

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‎03-27-2018 09:56

‎03-27-2018 09:56

Is the Fitbit is near a vibration source like a fan, dehumidifier, or even a computer CPU? It can see the vibration as steps and add false steps.


You can enter a driving record to get rid of them

https://help.fitbit.com/articles/en_US/Help_article/Can-I-delete-data

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

View best answer in original post

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5 REPLIES 5

‎03-27-2018 09:56

‎03-27-2018 09:56

Is the Fitbit is near a vibration source like a fan, dehumidifier, or even a computer CPU? It can see the vibration as steps and add false steps.


You can enter a driving record to get rid of them

https://help.fitbit.com/articles/en_US/Help_article/Can-I-delete-data

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎03-27-2018 12:07

In response to WendyB

‎03-27-2018 12:07

Ah! It was on the bedside table that has a fan! Thank you so much for the speedy response!
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‎04-12-2018 10:25

In response to Debhut

‎04-12-2018 10:25

Glad it helped!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎07-03-2018 14:30

‎07-03-2018 14:30

Mine is counting them when I'm wearing it. Just started doing this yesterday. Yesterday it said I did 65 floors and today it said I did 37 floors and the most I would have done today is 2

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‎07-22-2018 10:58 - last edited on ‎11-14-2025 09:36 by Fitbit Moderator

In response to Llbeaud

‎07-22-2018 10:58 - last edited on ‎11-14-2025 09:36 by Fitbit Moderator

@Llbeaud Welcome to the Fitbit family! Thanks for reporting the situation you are experiencing with One counting extra floors.

Are you still experiencing the same? I'd recommend performing a restart on your One. This should help if there is anything wrong with the device itself.

Also, please check this helpful article that explains why you get extra steps and floors sometimes. That should also help out. 

Hope this helps. Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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