help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit one keeps turning off

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-07-2017 11:44

‎07-07-2017 11:44

Hey I recently replaced my fit bit one. I would charge it and minutes later the Fitbit would be dead. The new Fitbit has the same problem, I'll charge it and within hours after battery full symbol it's dead.  

The old Fitbit used to hold it's charge for almost 2 weeks

What can I do to correct this?

Best Answer
0 Votes
3 REPLIES 3

‎07-07-2017 11:40

‎07-07-2017 11:40

Hey I recently replaced my fit bit one because I would charge it and minutes later the Fitbit would be dead. The new Fitbit has the same problem, I'll charge it and within hours after battery full symbol it's dead. 

 

The old Fitbit used to hold it's charge for almost 2 weeks

 

What can I do to correct this?

Best Answer

‎07-07-2017 12:13 - edited ‎07-07-2017 12:13

‎07-07-2017 12:13 - edited ‎07-07-2017 12:13

How are you charging it? Try a different USB port and see if it helps

 

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery

 

If it doesn't help Contact Support
http://help.fitbit.com/?cu=1https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-...

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎07-10-2017 10:22

In response to physiostep

‎07-10-2017 10:22

This has also just started happening to me, and it is extremely frustrating. It's more than it not holding a charge and turning off; it is also not recording my activity properly. I've done the restart and different ports for charging. I was thinking mine had just lived it's  life (2.5 years old) and just going and buying a new one, but apparently there's no guarantee that one will work either!

Best Answer
0 Votes