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Not Syncing

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‎07-10-2017 13:26

‎07-10-2017 13:26

my fitbit has not sync since June 14th.  I cant figure out why

 

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‎07-11-2017 01:38

‎07-11-2017 01:38

Syncing problems can happen from time to time for no apparent reason.

 

I would try restarting your phone and then restarting your fitbit using this procedure:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

Give this a few tries as it doesn't always work. If it still won't sync after that then there are some more ideas to try in this help file:

 

http://help.fitbit.com/articles/en_US/Help_article/1866

 

One thing to bear in mind is that fitbits only have a limited memory to store data between syncs. The One can store up to 7 days of detailed data. If you don't sync for longer than that it starts holding data at a daily summary level and can hold up to 30 days at this level.

 

This means that if you get it syncing again soon you shouldn't lose data but it will look different on your dashboard for some of the time.

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