Fitbit one not synching

[canadatim]

Hi, I have a Fitbit one and this afternoon it stopped synching. I have 9, 129 steps today and when I open the app on my iPhone to sync it it says 4, 233, with only 9 floors, 1.89 miles and 0 minutes. The Fitbit says 27 floors, 4.07 miles. It says my last synch was at 2:44 PM today, but I have opened the app on my phone several times today and it won't synch.

[Earubalcava]

Same thing here, when I try to sync I get "No internet connection". I have restarted mine several times but it still won't snyc. Just keep telling me No internet connection.  😞

[nolawoman]

Same problem.  It says no internet connection.  Restarted several times. Disconnected and reconnected the dongle.  Still not synching. 

[JoeCat]

Mine stopped syncing yesterday.  I've restarted my fitbit four (one of the things suggested) and downloaded an update and then rebooted my computer.  It is telling me I don't have an internet connection.  Which, of course, we can see I do since I'm writing this.  Tried moving my dongle to a different port as well. Does anyone have a fix for this. I'm going to uninstall Fitbit Connect and reinstall it to see if that works.

[margus]

at least i am not the only one. Thank goodness i have an android table and can update there.

[blaikie]

I had the same problem yeterday and called upport this morning.  After explaining the "No Internet Connection" problem I wa told that they eem to have a problem and the iue ha been escallated now to their global support.

[earthchild]

Ok...global issues rather than personal is sooo much better!!
Thanks.

[LongtimeFBUser]

I am running Windows 10. By unistalling Fitbit Connect and installing the new "app" from the app store, my fitbit is now able to sync.