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Fitbit one wont charge at all

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‎04-19-2017 02:17

‎04-19-2017 02:17

I got a fitbit one last month which has been a life-changer for me. The motivation it provides to choose stairs over lift, or feet over wheels, is tremendous. 

I charged it when I got it, using a USB port on my pc, and then have charged it one again on the pc since, with no problems.

However, last week, I noticed the battery symbol was getting low, so I plugged it in to charge overnight, using a wall charger. next morning, it was still showing low charge. It hadn't charged at all.

I tried a USB on the pc and got the same result. I have since tried every USB port in the house and at work, and it won't charge. I've also tried resetting it and cleaning the contacts.

When I plug it into the charger, the battery symbol doesn't appear automatically as it should.

If I press the button, the battery symbol briefly appears, but then it buzzes and goes into sleep counter mode.

I have also tried using my wife's charging lead (we both got Ones at the same time) but that doesn't work either. Hardly surprising as she is having the exact same problem as me! 

Please help! My dashboard shows 'battery empty' and I am completely at a loss and puzzled as to what's happened.

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‎04-19-2017 06:26

‎04-19-2017 06:26

Welcome to the forums!

 

First off using a wall charger is not a good idea unless its certified. See charging best practices

https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

 

Other than that it sounds like you have done all the trouble shooting so

Contact Support and let them know everything you have done so far
http://help.fitbit.com/?cu=1

 

Check out the discussions boards! A lot going on and I'm sure you have some contributions as well!
Hope to see you around!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎04-19-2017 07:11

In response to WendyB

‎04-19-2017 07:11

Hi Wendy, and thanks for replying. The wall charger should have been OK as it is a standard iphone charger so is certified for this use. I don't know if it's this that's caused the problem or not but looking at the community forum it seems I'm not the only one to encounter the issue. 

I'll contact Support like you say.

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