help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit one

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-07-2023 01:53

‎12-07-2023 01:53

My Fitbit one has stopped recording my sleep and my steps has gone haywire 

Best Answer
0 Votes
5 REPLIES 5

‎12-07-2023 03:38 - edited ‎12-07-2023 03:40

‎12-07-2023 03:38 - edited ‎12-07-2023 03:40

Hello @moirs and welcome to the Community.  Please try restarting your One.  These are the steps from the One manual:

  1. Plug your charging cable into a power source -- computer or USB charging block
  2. Plug your One into the charging cable, making sure the contacts are touching
  3. Hold down the tracker's button for 10-12 seconds
  4. Remove the tracker from the charging cable and hold the button until the screen turns on

If this doesn't fix things for you, then I suspect your tracker has failed.  It is Fitbit's oldest model still in use, but these devices do fail over time.

I also moved your post to the One forum, a better fit for your issue.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer
0 Votes

‎12-07-2023 13:25

‎12-07-2023 13:25

My Fitbit One stopped syncing about 9 pm EST, i have another one and it is also not syncing.   Oddly enough last night I received a "congratulations" on being a 10 year member of Fitbit.   Seems to me they have done something to stop supporting them or it is a computer glitch which has happened before.  My display disappeared about 6 months ago or so.  I could see the display as long as it was plugged in.   When this happened I tried both of them and had the same issue.  I love my One and do not want to change to the others.   I do not want a watch or something I have to carry with me.  This really disappoints me.  😞   

I do not think it is an accident that all of ours stopped last night!

Best Answer

‎12-08-2023 01:40

In response to Jancubswin

‎12-08-2023 01:40

It is very strange how none of them are working, since they changed the layout it has not been working properly.
Sent from my iPhone
Best Answer
0 Votes

‎12-08-2023 16:09

In response to moirs

‎12-08-2023 16:09

Yes, I am hoping for a software glitch, but I am thinking they have stopped the "One" from working.   I wish they had something similar, I am not thrilled with the idea of a watch because I rarely have on a watch. I am going to give it a few more days and hope for the best.  I am continuing to wear it in hopes all my steps will magically appear!
Best Answer

‎12-09-2023 01:59

In response to Jancubswin

‎12-09-2023 01:59

I have thought about deleting the app and reinstalling it in the hope it will sort it self out, my steps work but they have gone a bit haywire and it is not recording my sleep
Sent from my iPhone
Best Answer
0 Votes