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Fitbit syncs perfectly except for sleep tracking which shows no activity

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‎11-13-2018 04:36

‎11-13-2018 04:36

Hi,

My Fitbit  syncs fine for steps, calories etc but shows no activity for sleep. I have restarted it and  put it on Sleep sensitive mode but it still won't record anything even though I have the wristband on all night.

It worked fine a year ago and is still showing my sleep record for  Nov 2017. 

Can anyone help?

Thank you. 

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‎11-14-2018 03:44

‎11-14-2018 03:44

When you start sleep tracking on your One does the display start blinking to confirm it's in sleep tracking mode? I'm wondering if it's a problem with the button on the One rather than a problem with sleep tracking.

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2 REPLIES 2

‎11-14-2018 03:44

‎11-14-2018 03:44

When you start sleep tracking on your One does the display start blinking to confirm it's in sleep tracking mode? I'm wondering if it's a problem with the button on the One rather than a problem with sleep tracking.

Best Answer

‎11-14-2018 23:53

In response to SteveH

‎11-14-2018 23:53

Thanks Steve, I read your suggestion and realised I had forgotten that on Fitbit One - you have to manually set up sleep tracking each night!
All sorted now, many thanks.

Sent from my iPhone
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