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Fitbit will not hold a charge plus other problems

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‎03-13-2018 19:22 - edited ‎03-14-2018 04:47

‎03-13-2018 19:22 - edited ‎03-14-2018 04:47

My trusty Fitbit One has stopped holding a charge for more than an hour or so.  When I try to charge it, i quickly shows fully charge but then drains again again WAY too fast.  I have turned off the unit and turned it back on several times.  I tried rebooting my PC and iPad.  I tried draining the One, hoping I could give it a fresh full charge, etc.  I uninstalled and reinstalled Fitbit Connect on my PC but I generally sync with the iPad. No luck. I certainly cannot track my sleep because the Fitbit dies if I don't put it back in the charger after a short period of time.  So after fighting with this problem for several days, I decided to uninstall and reinstall the Fitbit app on my iPad.  At least now I have the latest version if I didn't have it before.  Still no luck, though.  Do I have any other options?  I do not want to change models.  My oldie but goodie does everything I need and is discreet.  I don't dare hope that Fitbit would replace this old model since I have had it for several years and past experience with the Fitbit people is that they don't really care about individual consumers.  Any ideas?

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‎03-14-2018 10:29

‎03-14-2018 10:29

Sounds like you have done everything you can. They dont last forever. The One has been discontinued so you can still contact support they offer a discount on another Model

 

Contact Support.
http://help.fitbit.com/?cu=1

 

 

Community Council Member

Wendy | CA | Moto G6 Android

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‎03-14-2018 13:38

In response to WendyB

‎03-14-2018 13:38

Thanks for the response.  I was pretty sure the One had been discontinued but hoped there was a solution other than replacement.  The One is the original Fitbit.  I find it interesting that Fitbit will still sell a One for $289 though.  I guess I'll have to look on the secondary market.  I have not been pleased with Fitbit customer service.  At the time I purchased, they were the only game in town.

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