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Fitbit won't turn on

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‎01-11-2017 16:13

‎01-11-2017 16:13

My Fitbit won't turn on. Won't sync. 

Ive tried holding the button down for 10-15 seconds to reset it but nothing. 

Its only a couple of months old. 

Is there help or a replacement service available. 

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‎01-12-2017 00:59

‎01-12-2017 00:59

When you tried the restart procedure was it on the charger as described here?

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

If so, then it may be worth trying it a few more times as the procedure doesn't always work.

 

If that doesn't fix it then you can contact customer support via this link:

 

contact.fitbit.com

 

As you will still be within warranty, if they can't fix it they usually replace it.

 

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