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Friend Invitation

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I sent an invitation to a few coworkers.  One in particular tried to accept, but kept getting a "Sorry. It's not you. It's us." message.  So she sent me an invitation to accept.  I keep getting the same error message.  A day or two later, one of the other coworkers accepted my friend invitation.  Thinking things were fixed, I tried accepting the previous coworker's friend invitation, but received the same error message.  I tried to resend an invitation to her thinking maybe the link in the message is messed up, but now I get a "You already sent a friend request message to jwalker@nnva.gov."  What now?

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Hi my friend @Honeygirl210, it's nice to see you around! By any chance, are you guys using the Fitbit app?

 

Have you made sure that your Fitbit app is updated? If so, do the following:

 

  • Log out of your Fitbit App
  • Force quit the App
  • Turn off the Bluetooth
  • Shut off your phone and turn it on after 1-2 minutes
  • Turn on the Bluetooth
  • Log back into your Fitbit App

 

Let me know if this time you're able to accept the invitation or f you see your friends listed on your dashboard already!

Maria | Community Moderator, Fitbit


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I am having the same problem. I have made sure my app is updated and done as below but I am still getting the same error message when I click on the link in the email. My phone is not allowing me to delete the friend request and re-send. Thanks 

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Welcome to our Community @CB1977! Thanks for joining us! Robot HappyMmmhhh this is really weird...I'd like to know if this is happening with this friend in particular and what happens if your friend tries to delete the invitation and send it to you again?

 

Keep me posted! Smiley Happy

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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