07-14-2017 16:32
07-14-2017 16:32
I have always been able to see the steps graph of all of my friends when I click on them. Now I cannot see anyone's daily steps. This is not a privacy issue on their part as it disappeared on ALL of my friends and I only look at steps--not other private info. I uninstalled and reinstalled fitbit app on my computer, looked for an updated version and it still doesn't show. It has for the last 4 years that I have had my fitbit One. What has changed??? Frustrated as I am competitive with many friends. Any suggestions would be appreciated.
Answered! Go to the Best Answer.
07-16-2017 12:21
07-16-2017 12:21
Just fixed. I did not have adobe flash plug in (deleted it somehow) Now the graphs are back up!
07-15-2017 12:33
07-15-2017 12:33
Welcome to the forums!
I am not having any trouble. Try and clear your cache
http://www.wikihow.com/Clear-Your-Browser%27s-Cache
If that doesn't help
Contact Support
http://help.fitbit.com/?cu=1
Check out the discussions boards! A lot going on and I'm sure you have some contributions as well!
Hope to see you around!
Wendy | CA | Moto G6 Android
Want to discuss ways to increase your activity? Visit the Lifestyle Forum
07-16-2017 10:12
07-16-2017 10:12
Thanks for your response. Tried that and it still didn't work, on either of my desktop or laptop computers. Frustrating!
07-16-2017 12:21
07-16-2017 12:21
Just fixed. I did not have adobe flash plug in (deleted it somehow) Now the graphs are back up!