help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Frozen Screen After Charging

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-12-2018 08:19 - last edited on ‎08-12-2018 10:20 by Moderator Alum

‎08-12-2018 08:19 - last edited on ‎08-12-2018 10:20 by Moderator Alum

 After charging, my screen is frozen.

 

Moderator Edit: Updated Subject for Clarity

Best Answer
0 Votes
2 REPLIES 2

‎08-12-2018 10:07

‎08-12-2018 10:07

You can try restarting it: restart

Best Answer

‎08-13-2018 16:46

‎08-13-2018 16:46

@Audirose Welcome to the Fitbit Community! Thanks for reporting the situation you are experiencing with your Fitbit One screen.

 

What do you see on the screen? It is possible that a your tracker tried to update its firmware but failed. If that is the case, please try the steps here. That should certainly help you out.

 

@SunsetRunner Thanks for your help on this thread!

 

Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
Best Answer
0 Votes