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How Do I Change my Email Account?

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‎07-25-2018 10:19 - last edited on ‎07-31-2018 12:51 by Moderator Alum

‎07-25-2018 10:19 - last edited on ‎07-31-2018 12:51 by Moderator Alum

The Email Account that i started my Fitbit with is no longer Active. How do I change it?

 

Moderator Edit: Updated Subject for Clarity

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‎07-25-2018 11:11

‎07-25-2018 11:11

Get with customer support about this - click for contact options

 

Let us know how things go for you.

Stepping in the U.S.A. since September 2013. Android 14

View best answer in original post

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4 REPLIES 4

‎07-25-2018 11:11

‎07-25-2018 11:11

Get with customer support about this - click for contact options

 

Let us know how things go for you.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎07-31-2018 12:54

‎07-31-2018 12:54

@creolemama Welcome to the Fitbit family! Thanks for posting the situation you are experiencing with your account email.

 

Did you deleted your account? or what do you mean it is not active anymore? Did you forgot the password?

 

Have you contacted customer support as @Odyssey13 suggested?

 

Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
Best Answer

‎08-14-2018 17:32

In response to SantiR

‎08-14-2018 17:32

I no longer have that account, it was with a landline service that I no longer have.

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‎08-15-2018 06:53

In response to creolemama

‎08-15-2018 06:53

@creolemama Thanks for your reply and for providing those details. 

 

Did you got this sorted? You can create a new account using that same email address if you need to. Just note it will be a brand new account (starting from scratch). Check this helpful article for more information about deleted accounts.

 

Hope this helps. Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
Best Answer