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How Do I Set Up a Replacement One?

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‎07-02-2018 10:48 - last edited on ‎07-22-2018 10:40 by Moderator Alum

‎07-02-2018 10:48 - last edited on ‎07-22-2018 10:40 by Moderator Alum

I have n old FItbit one that was not syncing with my iphone or ;alptop - I now have a new one. How do I set up the new one - my phone still has the old information on it

 

Moderator Edit: Updated Subject for Clarity

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‎07-02-2018 23:23

‎07-02-2018 23:23

Go into the account section of the app (it looks like an ID card) and select "set up a device". Choose the One and it will ask you if you want to replace your existing One. Just say yes and follow the prompts. All your data, settings, badges etc will be retained.

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‎07-22-2018 10:44 - last edited on ‎11-14-2025 09:37 by Fitbit Moderator

‎07-22-2018 10:44 - last edited on ‎11-14-2025 09:37 by Fitbit Moderator

@WendyGDavis Welcome to the Fitbit Community! Thanks for posting the inquiry you have about setting up a replacement One. I'm glad to read you got a new One.

Did you followed @SteveH's instructions to get your new device set up?

You can also check those steps on this helpful article here. 

Hope this helps. Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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