How do I reset my Fitbit One

[steph1616]

I am selling my fitbit one and want to get it erased and reset for the new person.  How do I do that?

Moderator edit: updated subject for clarity. 

[MakMak · Accepted solution]

No data is associated with your tracker. It's all linked to your account. All you need to do is delete it from your account. In the app, click on the tracker, which will open the devices menu. Click on the tracker again within the menu and you can click on the trash can in the upper right corner to delete it.

[Oliver01]

I want to sell my flex as I have brought the hr charge, so do i just delete it from my account and my sellar can set it up again for her use only?

[TandemWalker]

Yes, no problem with that at all. Just make sure to sync before you delete it to make sure that all your on line data is right up-to-date.

TW

[sliman]

My fit bit one is not tracking my steps one day and the next very few, what can I do?

[MarreFitbit]

Welcome to the Fitbit Community @sliman !  I'd recommend restarting your Fitbit One at least twice in a row. 

Once you've done this, try testing your buddy to see how it goes this time.

Happy stepping!

[baggie0105]

Hi i did that and now when you try to link it to an accout following the intructions on the app it font work it dont give the gour diget code to connect it

[MarreFitbit]

Hey you @baggie0105 ! Hmmm...try logging out and logging back into your app and go for the set up as a new device process afterwards (you can try restarting it once more just in case).

Let me know the good news! 

[baggie0105]

Thanks i tried that and didnt work had to restart my tracker and working again now thanks 


Sent from my Samsung device

[MarreFitbit]

Good news sweetie @baggie0105 ! I'm glad to hear that you're back in business!

Hope to see you participating in the Community more often since I think it would be awesome for you to explore our Community, so you can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.

Happy stepping!

[CConnor]

Heya, you seem to know what your talking about. My friend gave me a fitbit one but he didn't disconnect it from hia account, can I still connect t to my account and make it mine? Thanks!

[CConnor]

Or maybe you could help me. Lol I need help. My friend gave me a fitbit one, can I still use it if I connect it to my account?

[MakMak]

@CConnor, I'm not sure if things have changed, but you *should* still be able to link it to a new account. I would suggest trying to set it up and if doesn't work, give your friend a call or whatever and ask them to disconnect.

[CConnor]

Thanks So much😂

[CConnor]

Thanks for that. I will try.

[MarreFitbit]

Yes my friend @CConnor, as @MakMak said.. you should be able to connect your friend's Fitbit to your own Fitbit account. 

1. Make sure the Fitbit app is compatible with your mobile device by checkinghttp://www.fitbit.com/devices.
2. Find the Fitbit app in one of these locations, depending on your device:
   • The Apple App Store for iOS devices such as iPhones and iPads.
   • The Google Play Store for Android devices such as the Samsung Galaxy S5 and Motorola Droid Turbo.
   • The Windows Store for Windows 10 mobile devices such as the Lumia phone or Surface tablet.
3. Install the app. Note that you’ll need an account with the applicable store before you can download even a free app such as Fitbit.
4. When the app is installed, open it and tap Join Fitbit to get started. You’ll be guided through the process of creating a Fitbit account and connecting (“pairing”) your tracker to your mobile device. Pairing makes sure the tracker and mobile device can communicate with one another (sync their data).

   If you're using an Android mobile device running Android Marshmallow, you must grant the Fitbit app access to certain features of your mobile device in order to set up, pair, and sync your tracker. 

Note that the personal information you’re asked during setup is used to calculate your basal metabolic rate (BMR), which helps determine your estimated calorie expenditure. The information is private unless you go into your Privacy settings and opt to share age, height, or weight with Fitbit friends.

To get a better explanation, see this video to get the setting up step-by-step.

Hope this helps!

[Beetle252]

What do I do to reset Fit it One?