07-26-2016 02:16
07-26-2016 02:16
07-29-2016 16:44
07-29-2016 16:44
@MrsB115 Thanks for joining us! In this case, please make sure that your iPad model is compatible with the Fitbit app by clicking here. If it is, then please follow these steps to troubleshoot the syncing issues your tracker and iPad are currently experiencing:
- Turn off Bluetooth, turn it back on, and then open the Fitbit app.
- If your tracker didn't sync, force quit the Fitbit app and open it again.
- Reboot your mobile device and then open the Fitbit app again.
- Restart your tracker again.
- Also, you might want to try setting it up from a different device such as a computer.
Let me know how it goes!
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