help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I Lost 5,000+ Steps Yesterday

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-20-2016 16:53

‎08-20-2016 16:53

Yesterday morning I ran 5 miles, walked one mile, and when I was done I looked at my steps so far that day. I had 12,268. When I went to bed, I had like 7,861 steps! How did I go from 12K at 9 a.m. and have like 8K at 11p.m.?
Best Answer
0 Votes
4 REPLIES 4

‎08-20-2016 22:04

‎08-20-2016 22:04

Did you manually log anything? If so delete it. If not

 

Contact Support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer
0 Votes

‎08-20-2016 22:27

‎08-20-2016 22:27

I'm having the same issues! 2 days in a row now I've lost all my steps as soon as the next day starts.
Best Answer
0 Votes

‎08-21-2016 08:09

In response to WendyB

‎08-21-2016 08:09

Nope. I did not.
Best Answer
0 Votes

‎08-21-2016 13:25

In response to WendyB

‎08-21-2016 13:25

No, I had nothing logged manually. It looks like I'm not the only one having issues. This is my 3rd FitBit, and I got it last spring to replace my 2 year old one that stopped working. I think if this continues I'll bail on FitBit and go with a Garmin.

Best Answer
0 Votes