If your Fitbit has stopped syncing recently then try this

[Bubbles70]

Hi 

my Fitbit stopped syncing about 7 days ago to the app & it’s taken until today to get it working. If your having the same issue then try this. 

1st remove the unit from its cover & attach it to the USB cable, then either connect it to the pc or mains socket.

2nd while connected press & hold down the button for 15 seconds till the unit powers down completely. 

3rd count to 10 then press the button till the unit comes on, if it doesn’t then remove it from the usb attachment & press down for 3 seconds to power on. 

4th open the app, turn on the Bluetooth & either press sync or if the unit has disappeared then select add new device & select your model. The app should now find the unit and start syncing. 

Bear in mind you may lose the recent data that wasn’t synced prior to the app not working but at least the unit will now sync fingers crossed it will now work like mine.

Good luck 

[Diatoday]

Thanks, Bubbles. No luck. My iphone cannot find the device. And neither can FitBit. sigh.

[Diatoday]

But I can now sync to my computer. 🙂

[Bubbles70]

If you can sync to your pc that means the unit has reset itself. 

The only thing I can think of is to delete the app ,shut down & restart your iPhone then re install the app. 

Then it go in to the app and try adding the device. 

Fingers are crossed it will find it. 

[Diatoday]

Bubbles: thank you. This worked— to delete the device and the app. Then load the app and add the device. Bonus: my records are still there. Thanks tons. 

[Bubbles70]

Great news 🙂

[iAMHether]

Hey, my Fitbit also stopped syncing, which I found out was due to the most recent iPhone update at the time. There has since been a new update, and now I can sync again... except I have no step tile - and can’t for the life of me work how to get it back. (No the edit button doesn’t work - there is no step tile to choose from) 

[BAC104]

Thanks, this worked!

Beth

[Bubbles70]

Hi

even with the latest iPhone update it can cause a issue with the app. The only thing I can suggest if you haven’t already tried, is to log out of the app then delete it, restart your phone then re download the app and log back in. 

For some reason the iPhone updates are causing a problem with the Fitbit app.

if that doesn’t help you may need to do a factory reset on the unit.  

[Runnergirl1254]

Perfect!  Thanks, Bubbles.  Have a great day!

[iAMHether]

mmm you are right. I deleted the app, re downloaded it and was also told to try removing the device and re adding it.... except now it won’t sync to re add the device, so... I’m left with nothing. 

How di I reset factory settings? 

[VeronicaJulep]

Thank you. This saved me a major headache.

[Bubbles70]

Hi 

if you see my first post at the start this will guide you how to do a factory restart of the unit.

then try logging back in to the app and re connect your device. 

[VeronicaJulep]

I did. Thank you so much.

Sent from my iPhone

[SantiR]

Hello everyone! Thanks for your participation on this thread regarding syncing your Fitbit One. I'm glad to see that most of you have been able to sync your Fitbit devices correctly.

If you haven't, please check the original post on this thread. I'm sure this will be helpful for you.

You can also check this helpful article about syncing. You will find syncing troublshooting steps for every platform.

Try that out, let me know if you are not able to sync! 

[Runnergirl1254]

Thanks!!!

Sent from my iPhone

[Jsdeutsch]

Thanks!!!!  This worked for me and I didn't lose my data.

[SantiR]

@Runnergirl1254 @Jsdeutsch It's great to see you in the Fitbit Community! I'm very glad to hear that everything is working properly know! Hopefully, this will help other users too.

Also, take a look at the Discussions Board as you will find a lot of interesting things there. Feel free to post on any thread you want. If you are looking for Fitbit friends to compete with on challenges, check this thread to add some! 

See you around! 

[Lizzeej]

Excellent posting ..... got my One syncing again after following these instructions, with no loss of any data.  Thank you for taking the time to post 😁

[Bubbles70]

Really glad it’s helped 👍🏽