Lost Fitbit One

[BoucherBabe]

Lost my Fitbit One on the Boone Fork Trail in Watauga County, NC 11/26/16. Please post if found! If not, suggestions for replacement?

[WendyB]

Im so sorry you lost it. Hope it gets returned to you

[WendyB]

You can contact support they could have a deal for you to replace it

Contact Support
http://help.fitbit.com/?cu=1

[BoucherBabe]

Thanks, WendyB!


Sent from my Verizon, Samsung Galaxy smartphone

[MarlenS]

Welcome @BoucherBabe and @WendyB it's always nice to see you!

Were you able to contact our Support Team as @WendyB mentioned on her post? If not I reinforce this so they can take a look in your account and provide you with the best option to get you back on track. You can contact them via email, or if you are in the US via live chat or calling at (877) 623-4997 from Monday to Sunday, from 4am to 9pm (PT). 

Another thing you can try is to use the bluetooth on your phone and walk around the place you saw it the last time, if you can see the name of your One in the bluetooth connected devices that means that the Fitbit is around you.

Let us know the outcome! 

[BoucherBabe · Accepted solution]

Thanks, but the trail I was on is somewhat rugged and leaf-strewn, and the chances of anyone finding my Fitbit and returning it are virtually nil. So I took WendyB's advice and contacted Customer Support. The agent arranged for a discount for a new Fitbit, which is now ordered and should be here Friday. I have some staircases to catch up on!