Lost Fitbit one

[ShaiKingTroy]

Here is the story:

August 2016 I bought the Fitbit one product from fitbit.com. since this is past the warranty date, I know the Fitbit probably won't be replaced.

I was trying on some clothes in the bathroom, and the toilet happened to be flushing. The Fitbit fell off my waist, in the original Fitbit clip (not third party) and fell into the toilet, which then flushed it away. 

I know that I cannot have the warranty replace it for me, but I really want another Fitbit one, as the Fitbit zip is not as good and I want a clip. Can Fitbit send me a Fitbit one, or at least sell one to me?

Thx for you're help

[SilviaFitbit]

It's great to see you around @ShaiKingTroy! It's so bad to hear about how your One got lost. I know how frustrating it can be as you've had it since August from last year. In this case, I think Fitbit can offer you a discount but you may want to check with them directly to see what they can offer you. I've taken the liberty and created a case for you with them. 

Hope this helps! 

[ShaiKingTroy]

Thank u very much! Can you send a link to the case?

[SilviaFitbit]

Hey @ShaiKingTroy! I don't have the link but I just noticed you already talked with our Support team. 

Hope the resolution could help you!