Lost all my challenge friends on my fitbit one. Does the fitbit need an upgrade?

[Fitfan2016]

Tried various things to get back my challenge buddies but with no luck yet.

Wendy

[WendyB]

Welcome to the forums!

The friends list is not on the device it self. Its on the computer or Phone. Did you get a new phone and sign in with your normal user name and Password?

Keep us posted

[Fitfan2016]

Hello, no it's the same phone and I see my friends on the computer but am unable to invite them to take part in challenges on the computer, I used to do it on my phone.ThanksWendySent from my Samsung Galaxy smartphone.

[WendyB]

Did you open a new account?

That's the only way I can think of why you lost them.

You need to use the same email from your original account and set your devise up on it

I'm confused as what you are trying to do. Get you get a new devise?

[Fitfan2016]

Thank you, nothing was changed, just simply disappeared.WendySent from my Samsung Galaxy smartphone.

[WendyB · Accepted solution]

Log out of your account

Shut your phone down 

Go back in log in and see if it resolves itself

If not uninstall app. Shut phone down again. Go  back in and. Reinstall. 

If that doesn't work contact support. Use help link at top of forum

[Fitfan2016]

Thanks I will try this.Sent from my Samsung Galaxy smartphone.

[Fitfan2016]

It was suggested that I remove and then re-install the fitbit app.  I did this and could then see all my friends.  It now seems with Fitbit that you have to be a Premium member to do certain challenges, that's a shame as you have to pay either a monthly or an annual charge for this.  Thank you everyone for your help, I do appreciate it.

Wendy

[WendyB]

Glad you got it fixed.

Yes some challenges are for premium. But there are still the free ones you can use