02-17-2018 07:42
02-17-2018 07:42
SO my FITIBT ONE shows its dead when I plug it in to the charger it immediately shows its fully charged. I have tried to reset it but the problem re-occurs again and again.
02-17-2018 09:30
02-17-2018 09:30
Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...
Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1
Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291
http://help.fitbit.com/articles/en_US/Help_article/1799
If that does not help contact support
Wendy | CA | Moto G6 Android
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02-17-2018 17:17
02-17-2018 17:17
02-25-2018 10:17
02-25-2018 10:17
Tried it all Fitbit Support told me I was S.O.L. pay $100.00 for a product that barely lasts 2 years. Now that they have discontinued the ONE I have to buy the Charge 2 that will cost $150 plus. We will see if I get 2 years out of that. Very disappointed.