06-16-2017
18:04
- last edited on
06-20-2017
11:18
by
YojanaFitbit
06-16-2017
18:04
- last edited on
06-20-2017
11:18
by
YojanaFitbit
I have an Android phone LG Nexus 5 and Fitbit 1 was working perfect for about two months and now it doesn't sink the information into my phone at all. I'm frustrated because I've spent 100.00 on this and when I had the jawbone it lasted almost a year and 9 never ever had any problems and it costs 50.00
Any suggestions, my phone always run with the latest software....but I was told not FITBIT and I'm extremely dissatisfied.
Moderator edit: Clarified subject
06-20-2017 11:15 - edited 06-20-2017 11:21
06-20-2017 11:15 - edited 06-20-2017 11:21
I've noticed you are new around @Achao, so let me give you a warm welcome to our Community.
Thanks for the details, I've noticed that your inquiry is more related to your tracker than to the platform; so I've moved your post to the Fitbit One thread to improve the chances to get an appropriate response. If the syncing issue remains with a mobile device I would recommend following the steps below:
Also check your phone Permissions and leave location on to keep syncing with your phone, for more info check this suggestions from @ErickFitbit.
Hope this helps and welcome again!
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