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My One won't sync

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‎01-05-2016 18:43

‎01-05-2016 18:43

It synced fine when I first woke up this morning but hasn't since. It says it can't connect to fitbit.com to sync. I've tried deleting ando adding the app again, restarting my phone, and the One won't reset even after holding the button for 30+ seconds...it just goes to sleep mode. I've only had this thing or 2 weeks and am getting frustrated! Any ideas?
thanks
Best Answer
6 REPLIES 6

‎01-06-2016 07:06

‎01-06-2016 07:06

A warm welcome to the Forums @Kt918. Thanks for troubleshoot this syncing inconvenience by yourself. If your One is not syncing, I recommend following the Syncing Troubleshoot and if you have already tried these steps without success, feel free to contact our Support Team.

 

Let me know how it goes! Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer

‎01-06-2016 09:18

‎01-06-2016 09:18

My One is also experiencing issues and I am getting errors when opening the app ( not responding etc). I think there are system issues right now. Plus you can only reset the one when it is plugged in to the charger, otherwise sleep mode is what it changes over to record.
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‎01-06-2016 16:25

‎01-06-2016 16:25

I am having the same problem. It is tracking but won't synch. I also tried everything on the troubleshooting page. I followed the instruction to restart it and it didn't do anything. This fitbit is new to me, but my mom had it for over a year without any issues. Let me know if you solve the problem. 

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‎01-06-2016 16:40

In response to KK14

‎01-06-2016 16:40

I restarted my phone and now its recognizing my one, but still an issue as the import of my lunch from myfitnesspal is showing as 1600+ calories!
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‎01-06-2016 17:25

‎01-06-2016 17:25

Hello @Kt918,

 

Welcome to the community!

 

Just to clear up the confusion...  In order to restart your Fitbit One, you must first plug your Fitbit into the charging cable, plug that into a USB port (and yes, it must be turned on... other folks have asked), and then press the button down for 10-12 seconds (though I normally do 20 seconds).

 

In other words, in must be in charging mode before you press and hold the button.

 

I hope this helps.

Frank | Washington, USA

Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎01-07-2016 04:56

In response to PureEvil

‎01-07-2016 04:56

As I have just posted on another thread, I suspect the the "Couldn't reach fitbit.com to sync" is causing some confusion. I have (eventually!) realised that the dashboard on my phone HAS been updated following the "failed" sync, and that the message means that the web-based dashboard onfitbit.com hasn't been updated because there was no network connection. 

 

 

 

 

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