My app can't find my Fitbit One

[Hawkfan83]

 I charged my tracker this morning and my app can no longer find it. It says "Looking". I have rebooted my phone, deleted and reinstalled the app, and removed the app from the list. I am unable to re-add the app because Fitbit can't find it. It just says "Searching". I am now totally frustrated and would love some useful suggestion so that I may continue using it.

[Baltoscott · Accepted solution]

Try putting your One into the charger and holding down the button until the version number shows up on the display (10-15 sec).  That will restart it, but you won't lose any steps. Then try to add it back to your app.

You might have to try restarting it a couple times.

[Cath661]

I am having the same problem.  It seems to have happened since my computer did a windows 10 update.  My Iphone can not find it and also my computer says no device paired.  I have a Fitbit One.  I have tried holding the button down until the version info comes up on the One, but that has not helped.  Any info or help would be greatly appreciated.

[Raviv]

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@Cath661 wrote:

I am having the same problem.  It seems to have happened since my computer did a windows 10 update.  My Iphone can not find it and also my computer says no device paired.  I have a Fitbit One.  I have tried holding the button down until the version info comes up on the One, but that has not helped.  Any info or help would be greatly appreciated.

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Same here.  Working great for two years until the iPhone update.  Now it just looks constantly and finds it maybe a couple of times per day, even though it's set to continuously sync.

[Raviv]

My app was the current version and my Fitbit One was fully charged.

I tried restarting my iPhone (again) and this time it worked.

[Hawkfan83]

I did this while the charger was plugged into my computer and now it works. Thank you!

[JoAnnBan]

I had the same problem. This solution worked perfectly thank you