help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Surface damaged after charging

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-26-2016 20:45

‎09-26-2016 20:45

I recently charged my one only to find the surface is all cracked. There was no reason for this, meaning it wasn't broken, stepped on or damaged in any way. Can the display surface be replaced? Is this a known problem? What gives?
Best Answer
0 Votes
1 REPLY 1

‎09-27-2016 08:42

‎09-27-2016 08:42

Fitbit sends out a replacement if decided when under warranty (it's up to them to decide).

 

Feel free to contact the Fitbit Support Team: India | United Kingdom | United States

Optionally check out Returns & Warranty before contacting support.

 

Tip: Refrain from trying fixing yourself if there's warranty left as it will void the warranty if doing so. Cat Embarassed

Best Answer
0 Votes