Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My fitbit one connect has stopped working.

Replies are disabled for this topic. Start a new one or visit our Help Center.

It won't open the main menu or sync now. I can get to fitbit.com dashboard; and after awhile it snycs from there. Anyone else having this problem; and is there a fix for it.

Best Answer
0 Votes
2 REPLIES 2

Hi Zena65: Do you have a hard drive the tall black box that sits on the floor? Your computer must work with it. Well, there are 2 slots 1. you did get half a small button toggle. That sits on the bottom which goes with the main toggle which goes in the top slot above the button. There is a design that looks like a long stick with a point connected to a circle, then a square Balanced on a ball. That part goes into the hard drive. The other part that jas 2 prongs you Fitbit One goes in backward's. You can push on the button and the whole white battery will light up when that happens. Look at your dashboard and in the upper right-hand corner you will see the same picture but it's like a green battery. When it lights up it will read your battery is synced up. I have a few photos1. The button toggle.This button goes in the hard drive , but in the bottomThis button goes in the hard drive , but in the bottomThe hard drive, bottom one has the button toggle. The top you will add the 2- in one on the top..The hard drive, bottom one has the button toggle. The top you will add the 2- in one on the top..2. the Hard drive. 3.The adapter which has a 2 in one toggle, one goes in the hard drive, the other your ONE fits in backwards. 4. How it looks when it gets charged also, on the Dashboard in the upper right hand corner. This is the 2 in One, thingy. The ONE fits in the end the oval .This is the 2 in One, thingy. The ONE fits in the end the oval .It will be a neon green filled in This is the syncing battery. Your all set.This is the syncing battery. Your all set.battery saying it has been sycned for 10 mins. You keep watch when you log in. Click on the grey gear. Well, I hope this helps you Zena65 :}

Best Answer
0 Votes

magically the problem has fixed itself.

 

Best Answer
0 Votes