Fitbit One not syncing

[kkinAz]

My One will not sync with any of my devices.  Have tried laptop, cell phone, tablet.  Nothing.  I have lose at least 25,000 steps.  This is a pattern after any of the Fitbit updates and new features.  Please fix this, I cannot wear your plastic bands and need my clip on working.

Moderator edit: Updated subject for clarity.

[WendyAO]

https://m.youtube.com/watch?v=G6_fcpJUOZ8

I will also post another video. Watch both of them, follow instructions, then reset your phone and one tracker. This worked for me. These videos are for android phones. 

[WendyAO]

https://m.youtube.com/watch?v=Z0iqx-l3cMg

[erdooley]

The sync command is greyed out. I (regretfully) updated the app last night and now my sync is greyed out. I tried rebooting the phone, restarting the app, and turning off bluetooth. When I turn off bluetooth, I am able to click the sync button, but it doesn't actually sync. It just shows my phone tracker steps. When I turn bluetooth back on, it's greyed out and the steps have still not been updated. I am so annoyed that I updated the app.

I have an iphone, so did not watch the videos since they are for androids.

[Kimmymb]

I've been having the same problem since 1/29 and it's so frustrating.  I was told to download new IOS software for iPhone 11 by Fitbit and I'm still having the problem of not syncing.  I've talked to them several times and they have no answers. I've now lost data as it's been more than 7 days.  Beyond frustrated!

[kkinAz]

One of the post gave me a link and the video said to remove the devise then set it up again.  I removed it and now the app will NOT reinstall it.  Really frustrated. 

Sent from my Verizon, Samsung Galaxy smartphone

[kkinAz]

A video on this problem said to uninstall the devise, then reinstall it.  Now the app will NOT reinstall it.  Nothing works to reinstall it.  Really frustrated.  Not sure if this has anything to due with Google buying out Fitbit???


Sent from my Verizon, Samsung Galaxy smartphone

[WendyAO]

Mine did the same thing. Watch both videos i posted, follow those instructions, then uninstall and reinstall the app. This worked for me. 

[BankerVP · Accepted solution]

Try resetting your fitbit One by plugging in to recharge.  When the battery picture lights up, hold the button down for 12 - 15 seconds.  Then unplug the fitbit One without turning it on.  It should reset then.  Click the button to turn it back on again.  Then go to the app on your phone or PC and connect to it again.

[kkinAz]

Thank you so much.  It worked and reinstalled.  Thank you again.

Sent from my Verizon, Samsung Galaxy smartphone

[Kimmymb]

I've tried this and my iPhone is still not finding the device.  Fitbit is of no help and this device is useless now unless they figure this problem out.  

[JoanRan]

Thank you.  Your advice worked 😄!! Have not been able to sync since Jan 2020 

[WendyAO]

So glad I could help!

[Sarhay618]

This is exactly what I did and it worked for me. I was so happy!  I had to plug into my computer. 

[JoanRan]

Thank you for your response. I was able to get it to work by rebooting the Fitbit

JR

Sent from my iPad

[shschief]

Thank you so much. I just did what you suggested and my Fitbit one is now syncing. I have been walking a lot during COVID-19 and I really like to keep track of my steps

[JoanRan]

My pleasure!

Sent from my iPad

[MaggieAnne]

Thank you!!!

[JoanRan]

My pleasure 😊

Sent from my iPad

[GeeDub70]

ry resetting your fitbit One by plugging in to recharge.  When the battery picture lights up, hold the button down for 12 - 15 seconds.  Then unplug the fitbit One without turning it on.  It should reset then.  Click the button to turn it back on again.  Then go to the app on your phone or PC and connect to it again.