02-01-2020
10:26
- last edited on
12-02-2023
14:16
by
AndreaFitbit
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02-01-2020
10:26
- last edited on
12-02-2023
14:16
by
AndreaFitbit
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My One will not sync with any of my devices. Have tried laptop, cell phone, tablet. Nothing. I have lose at least 25,000 steps. This is a pattern after any of the Fitbit updates and new features. Please fix this, I cannot wear your plastic bands and need my clip on working.
Moderator edit: Updated subject for clarity.
Answered! Go to the Best Answer.
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02-06-2020 20:32
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02-06-2020 20:32
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Try resetting your fitbit One by plugging in to recharge. When the battery picture lights up, hold the button down for 12 - 15 seconds. Then unplug the fitbit One without turning it on. It should reset then. Click the button to turn it back on again. Then go to the app on your phone or PC and connect to it again.
02-02-2020 08:09
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02-02-2020 08:09
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https://m.youtube.com/watch?v=G6_fcpJUOZ8
I will also post another video. Watch both of them, follow instructions, then reset your phone and one tracker. This worked for me. These videos are for android phones.

02-02-2020 08:10
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02-02-2020 08:10
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02-03-2020 07:37
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02-03-2020 07:37
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The sync command is greyed out. I (regretfully) updated the app last night and now my sync is greyed out. I tried rebooting the phone, restarting the app, and turning off bluetooth. When I turn off bluetooth, I am able to click the sync button, but it doesn't actually sync. It just shows my phone tracker steps. When I turn bluetooth back on, it's greyed out and the steps have still not been updated. I am so annoyed that I updated the app.
I have an iphone, so did not watch the videos since they are for androids.

02-06-2020 08:32
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02-06-2020 08:32
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I've been having the same problem since 1/29 and it's so frustrating. I was told to download new IOS software for iPhone 11 by Fitbit and I'm still having the problem of not syncing. I've talked to them several times and they have no answers. I've now lost data as it's been more than 7 days. Beyond frustrated!

02-06-2020 18:07
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02-06-2020 18:07
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Sent from my Verizon, Samsung Galaxy smartphone

02-06-2020 18:13
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02-06-2020 18:13
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Sent from my Verizon, Samsung Galaxy smartphone

02-06-2020 18:17
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02-06-2020 18:17
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Mine did the same thing. Watch both videos i posted, follow those instructions, then uninstall and reinstall the app. This worked for me.

02-06-2020 20:32
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02-06-2020 20:32
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Try resetting your fitbit One by plugging in to recharge. When the battery picture lights up, hold the button down for 12 - 15 seconds. Then unplug the fitbit One without turning it on. It should reset then. Click the button to turn it back on again. Then go to the app on your phone or PC and connect to it again.
02-07-2020 10:04
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02-07-2020 10:04
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Sent from my Verizon, Samsung Galaxy smartphone

02-07-2020 10:37
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02-07-2020 10:37
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I've tried this and my iPhone is still not finding the device. Fitbit is of no help and this device is useless now unless they figure this problem out.

04-17-2020 17:38
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04-17-2020 17:38
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Thank you. Your advice worked 😄!! Have not been able to sync since Jan 2020
04-17-2020 18:20
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04-17-2020 18:20
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So glad I could help!

04-23-2020 12:50
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04-23-2020 12:50
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This is exactly what I did and it worked for me. I was so happy! I had to plug into my computer.
04-23-2020 13:02
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04-23-2020 13:02
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JR
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04-23-2020 17:18
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04-23-2020 17:18
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Thank you so much. I just did what you suggested and my Fitbit one is now syncing. I have been walking a lot during COVID-19 and I really like to keep track of my steps
04-28-2020 12:29
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04-28-2020 12:29
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Sent from my iPad

10-20-2020 07:06
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10-20-2020 07:06
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Thank you!!!
10-20-2020 07:40
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10-20-2020 07:40
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Sent from my iPad

10-20-2020 18:46
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10-20-2020 18:46
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ry resetting your fitbit One by plugging in to recharge. When the battery picture lights up, hold the button down for 12 - 15 seconds. Then unplug the fitbit One without turning it on. It should reset then. Click the button to turn it back on again. Then go to the app on your phone or PC and connect to it again.

