My fitbit one keeps adding floors I did not climb.

[khart68]

Yesterday my fitbit one said i climbed 127 floors.  I probably climbed about 18.  So far today I have not climbed any floors and it has given me 9.  It hasn't been particularly windy and I haven't been driving on bumpy roads.  My steps seem to be accurate, but this concerns me.  Is my fitbit about to quit on me?  I have only had it about 7 months.

[Bartlit]

Have you been up any 'hills'? The fitbit senses the change in steepness and classes it as a floor climbed. There is a steep road outside of my son's school and my fitbit logs it as 6 floors climbed. Hope that helps?

[khart68]

I haven't been up any more hills than usual.  I walk at a park which is very hilly and actually has part of the walking trail going up steps.  I usually get about 18 floors when I walk there.  Each lap of the trail usually gets me 3 floors and has been pretty consistent so I think that is accurate.  I sometimes get an extra floor here and there when it is particularly windy, but I have never gotten 122 floors before.  Yesterday I only got 22 which was a little high, but not unusually high ans so far today I only have 1 floor so I guess we'll see.  I don't care too much about the floors as long as the steps and calories are accurate.  It just bothers me when things don't work correctly.  And if the fitbit is this inaccurate on the floors it concerns me that my other numbers are inaccurate also. 

[jmshort]

Mine has been doing the same thing the past few days...randomly jumps from 2 floors climbed to 26 floors when I've only walked down the hall!  I wish I could figure out why.

[newsue]

i have had my fitbit for 5 days and i live in flat Fl.  today i waled around the block, one mile and got 26 floors.  really confusing.  is there anyway to remove them?

[Vixn]

This had been happening to me for about 4 days. Yesterday i drove to the airpoet, no stairs or walking, and i got 49 flights! I think the steps are pretty accurate. Also, the Bluetooth is not connecting.

Something is going on with the fitbit one. I'm being given 72 flights of stairs, when I've climbed maybe 5. Also, cannot sync for 2 days now. Have had this for 2+ years without problems until this week.

Moderator edit: merged reply

[SunsetRunner]

I've had the same issue. I normally have 10 floors per day, and yesterday it showed 43 floors. This morning after having been awake for two hours and not doing anymore than maybe half a flight of stairs, it says I've done 12.

[Vixn]

Has anyone had any success with customer support?


Sent via mobile device. Please excuse typos and/or weird autocorrect messaging.

[Mwhals]

Have you all tried resetting the fitbit one?

Plug your Fitbit One tracker into the charging cable, making sure that the gold contacts on your tracker align with the gold contacts in the inside of the charger. Hold down your tracker's button for 10-12 seconds. Remove your tracker from the charging cable and press its button until the screen turns on.

[SunsetRunner]

I reboot my Fitbit and it's working correctly now.

Sent from my iPad

[recondive]

I'm getting a similar error.  My fitbit one does not the clear the steps climbed each day...so it appear that I climbed 200 steps yesterday (the sum of the last 5 days).  additionally, the clock is stuck at about 3 hours behind (regardless of what timezone I set in the app).

[Mwhals]

Try resetting the fitbit.

[Mwhals]

The instructions to reset it are in a comment by me a three or four comments up.

[Mojita]

I will try this. Thank you

[recondive]

Yes. Tried several times. Also removed and re-added fitbit to my account.

[Mojita]

The restart worked for me. No more 30 floors by lunch time.

[ZipJen]

Once I updated my One floors started to accumlate way more then I walk.

[Mojita]

Has anyone contacted the manufacturer?
The restart worked for a few hours for me. Now I have taken it out of the
wrist band and will put it back in it's original case.

[Armstrongemily]

I walked only about 3000 steps this morning. This walk usually gains me credit for about 4 flights of stairs. I got 86! I determined that more than 50 flights were recorded while going downhill. I just tried the reset and will have to wait to see if that helped.
What I want to know now is whether there is a way to remove those invalid flights of stairs. When I look at my records on the iPad app every other day's records is now a discouragingly short bar because it is being compared to false data.

[Mwhals]

Was it really windy that day? A low pressure system will fool the fitbit into extra floors.