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My fitbit one won't turn on

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‎03-12-2016 11:59

‎03-12-2016 11:59

It notified yesterday I needed to charge it again for the week , last night I put it on the charger with less than 1/2 charge, this morning complete dead.
Try it again for the last 4hours and still doesn't want to charge.
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3 REPLIES 3

‎03-12-2016 12:15

‎03-12-2016 12:15

Hi @Mrsmendez. How long have you had your One?

 

When you charged it, did you press the button to see what the charging status was? And if so, did it show a full charge?

 

TW

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‎03-12-2016 15:30

‎03-12-2016 15:30

I been having it since 2013, and I used it everyday, lately I been using it more because I have a couple of friends that purchase one, so we been doing challenges.
Yes I did all that and nothing.
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‎05-12-2016 05:48

In response to Mrsmendez

‎05-12-2016 05:48

Welcome to our Community @Mrsmendez! Hope you're doing good! Smiley HappyI noticed my friend @TandemWalker asked great questions to help you resolve this. I'd like to add that you can to using hand sanitizer and a tissue or dampen a cotton swab with rubbing alcohol and carefully clean the charging contacts on your tracker and charger since they get dirty sometimes. 

 

Hope this helps, let me know how it goes! Smiley Happy

 

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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