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My fitbit says fail 62 what does this mean

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‎09-19-2017 03:56

‎09-19-2017 03:56

What does the error messages  EE4A10 and 052E30 mean it also says fail 62. 

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3 REPLIES 3

‎09-19-2017 03:57

‎09-19-2017 03:57

What does the error messages  EE4A10 and 052E30 mean it also says fail 62. 

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‎09-19-2017 11:16 - edited ‎09-19-2017 11:18

‎09-19-2017 11:16 - edited ‎09-19-2017 11:18

Have you tried to restart it?

 

Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

If that doesn't help Contact Support.
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎09-19-2017 22:20

In response to WendyB

‎09-19-2017 22:20

Hi thanks but I tried all the trouble shooting advice before I posted my question and customer support don't seem very interested.  I must say I am deeply disappointed.  I did expect better customer support.  

Thank you for your advice tho I do appreciate your time and trouble.  

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