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‎09-10-2017 15:11 - last edited on ‎09-13-2017 08:34 by Moderator Alum

‎09-10-2017 15:11 - last edited on ‎09-13-2017 08:34 by Moderator Alum

I received a replacement one Fitbit last November. I have had nothing but trouble with it since I received it. It keeps turning itself off then the middle of the day and you can't tell what's going on. I have tried to contact them I can't find the original email but they should have a record. It is impossible to get a phone number and talk to somebody I'm thinking I may just move on to a different brand I'm about done with this.

 

Moderator Edit: Updated Subject for Clarity

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‎09-10-2017 17:30

‎09-10-2017 17:30

Welcome to the forums @Suzanne77

 

Give a call to customer support's phone (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA.

 

Let us know what happens.

Stepping in the U.S.A. since September 2013. Android 14

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‎09-18-2017 18:48

In response to Odyssey13

‎09-18-2017 18:48

Yes, we were able to resolve my dead fit bit ONE.

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