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New Fitbit one

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‎03-19-2017 23:22

‎03-19-2017 23:22

My Fitbit flex stopped working yesterday morning so I went and bought a new Fitbit one.  I have synced this morning but there are no steps showing for yesterday even though I wore it for the afternoon and evening.  Anybody have any idea how I can get those steps back at all?  I am on a challenge with work at the moment and don't want to lose any steps.  Thank you for any help/guidance that anyone can give.

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‎03-20-2017 10:10

In response to CarolynFletcher

‎03-20-2017 10:10

If you don't set it up it Will not sync your steps. So yes you lost them.

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎03-19-2017 23:44

‎03-19-2017 23:44

Welcome to the forums!

 

Did you set it up?

http://help.fitbit.com/articles/en_US/Help_article/1873

 

It doesn't do it automatically

 

Let us know if we can help further

 

 

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎03-20-2017 10:07

In response to WendyB

‎03-20-2017 10:07

Thank you for replying. No I didn't set if up before wearing it as I had already lost half a days worth of steps. Does this mean I have lost them all from yesterday ? 

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‎03-20-2017 10:10

In response to CarolynFletcher

‎03-20-2017 10:10

If you don't set it up it Will not sync your steps. So yes you lost them.

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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