New tracker won't charge above medium

[ZuzuPetals]

Brand new tracker, received this morning, has been hooked up to the USB cable for 4 hours, and the battery hasn't budged above medium for 3+ hours.

Any tips?

My previous tracker always went from near empty to full in well under an hour.  I am using the same environment to charge.

[SunsetRunner · Accepted solution]

Normally not required since new, though feel free restarting the One if not already done.

Restart the tracker

URL: Click / Tap to open the Fitbit Help Article 'How do I restart the tracker?'

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[ZuzuPetals]

Thanks, @SunsetRunner, that did the trick.