Not Syncing Mobile Track Steps

[patg35]

I have my Fitbit One and my S8 paired. However yesterday when I forgot my fitbit, it recorded a handful of steps even though mobile track had done 13,000+. How do I get it to sync

Moderator Edit: Updated Subject for Clarity

[SantiR]

@patg35 Welcome to the Fitbit Community! Thanks for sharing the experience you have had with Fitbit One. 

You mean you wish the steps recorded by Mobile Track to be synced? Whenever you have an internet connection, once you open the Fitbit app, your phone's data automatically syncs with the app.

Is this what you are asking?

Keep me posted! 

[patg35]

Hello. My phone and fitbit don't seem to talk to each other. I have a Galaxy S8 and a fitbit One. I have mobile track paired yet when I try to find both on Bluetooth it says they are incompatible. The other day I forgot my fitbit but didn't worry as I had my phone and tracked 13000 steps .A good day. When I got back to sync my fitbit only recorded 129 steps and refuses to add any more.

[SantiR · Accepted solution]

@patg35 Thanks for your reply and for providing those details. 

Is your One still not tracking any steps? I'd recommend restarting it if it fails to record. That should certainly help out your One to track steps. 

Keep me posted! 

[blkchre]

I am having the same issue with syncing. It tries to connect then I get a red exclamation point 

[SantiR]

@blkchre Welcome to the Fitbit family! Thanks for reporting that your One is not syncing.

Are you still experiencing the same? Are you getting any error message along with the red exclamation point?

I'd recommend following the syncing troubleshooting steps here to get this sorted. This has helped other users in the past.

Hope this helps. Keep me posted! 

[blkchre]

Thank you for your response.

I contacted customer service and they walked me through the process of restarting my device. It works now. Great customer service.

[SantiR]

@blkchre Thanks for your reply and for providing that information. Thanks for contacting support regarding this.

I'm so glad to read that customer support was able to help you out with this and found a solution to get you back on track. They are great!

Also, take a look at the Discussions Board as you will find a lot of interesting things there. Feel free to post on any thread you want. If you are looking for Fitbit friends to compete with on challenges, check this thread to add some! 

See you around!