ANSWERED
Accepted Solutions
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
@nanners1649 Welcome to the Fitbit family! First, perform a couple restarts on your One. This should help for sure.
Then, follow these syncing troubleshooting steps for Windows 10 computers. That should help you out as well. Do the steps in the order given.
Try that out and let me know how it goes! 
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
@nanners1649 Welcome to the Fitbit family! First, perform a couple restarts on your One. This should help for sure.
Then, follow these syncing troubleshooting steps for Windows 10 computers. That should help you out as well. Do the steps in the order given.
Try that out and let me know how it goes!
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
@nanners1649 You are very welcome! I'm very glad to hear that it helped you out and that you are back on track now! Hopefully, this will be helpful for other users as well.
Also, take a look at the Discussions Board as you will find a lot of interesting things there. Feel free to post on any thread you want. If you are looking for Fitbit friends to compete with on challenges, check this thread to add some!
See you around!
Best Answer