Not Syncing

[aseret]

Is anyone else having troubles syncing their Fitbit One?  Mine stopped on the 28th of February.

[SteveH]

Mine's been ok. Try restarting your One using the following procedure to see if it kicks yours back into life

https://help.fitbit.com/articles/en_US/Help_article/1186/

[ali622]

Mine stopped on the 28th, too. 

[kdsarge]

Mine stopped too,  and now seems to only sync through my computer with the dongle. Super annoying since I'm not near my home computer most of the day. 

I did update the app, hoping to solve the problem but no luck. 

Edit: The 1st restart didn't do it, but the 2nd did. Now syncing again.

[SteveH · Accepted solution]

If restarting doesn't get syncing going again there are more ideas in this help file

http://help.fitbit.com/articles/en_US/Help_article/1866

[aseret]

thank you!  I don't know what I did or didn't do, but in any case, it is now working!

[SolangeE]

Hey, @aseret! Thanks for the updates, we are glad to hear that you are back on track now!  

Have you already checked our cool Discussion boards? 

[flgirl5982]

When I chatted with them they had me turn off the bluetooth on my phone and then restart my phone.  When I did that and turned the bluetooth back on, my One synced with my phone. 

[SolangeE]

Hey, @flgirl5982!  Welcome aboard! Thanks so much for sharing what worked for you. I'm sure this will help other users in the same situation. 

See you around.